The client.

Arum Global is the leading independent provider of consulting, implementation, change delivery, technology and managed services to the collections & recoveries industry.

They help government, banking, financial services, utilities and telecom clients deliver better debt outcomes for their customers and their business.

With 25 years of experience across 23 countries, they support government, banking, financial services, utilities, and telecoms clients to deliver better debt outcomes, stronger compliance, and improved business performance.

The challenge.

When Arum re-organised their business around a mission to deliver independent credit management solutions globally, they knew they would have to achieve the highest levels of cyber security compliance demanded by their clients – both to retain them and to win new business.

While their operations were robust these new requirements demanded a step up in their processes, policies and protection to ensure they stayed safe and secure, and could prove it to their clients.

The solution.

The first step was to develop policies and procedures to meet the audited requirements of their largest banking client. As banking is the gold standard of regulated industries, the principle was simple: if Arum met these exacting standards, they would be prepared for all future client demands.

Evolve then deployed these policies across the business with the right tools and processes in place to support them. Implementing our Diamond Protection and Service Plan, which includes:

Design and implementation of an advanced Microsoft 365 security environment
Deployment of enhanced spam filtering, phishing protection and endpoint protection tools
An array of scheduled security reviews to ensure that defences remain robust

At the core of this was the relentless diligence of the Evolve team. We work proactively to spot weaknesses before attackers can exploit them. Because the smallest cracks are often the easiest way in.

What also made us a great fit for Arum was our ability to deliver a strategic and business focused Fractional CIO service, including:

Regular engagement with the Arum executive team to understand what is needed to deliver their strategic objectives
Sitting on their Risk Committee to address existing cyber risks are controlled and emerging new ones
Reviewing the latest cyber intelligence to identify threats
Responding to complex new client due diligence questionnaires
Conducting regular Security Incident reviews to continually improve resilience
Producing ongoing content for their internal Safe & Secure news portal

The result.

The Diamond Protection Plan has given Arum a dependable, relentless and proactive approach to cyber security, greatly reducing the likelihood of a breach.

Cyber security is now embedded into the Arum culture. The team understands their responsibilities, how to avoid risky behaviour, and work confidently. This has resulted in almost no security incidents.

Evolve’s Fractional CIO service, delivered by our CIOs David and Neil, enables the Arum Management Team to focus on their growth plan. We are able to facilitate timely and highly competent conversations with their client base around cyber security to ensure that their sales processes are not derailed.

As a result, Arum has strengthened relationships with their most security conscious clients who now view them as a trusted, premium partner in their supply chain.

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