The client.

InTouch Capital Markets is a specialist consultancy providing expert financial markets training and advisory services to investment banks, asset managers, and other financial institutions. With a reputation for excellence and a client base that includes some of the world’s leading financial organisations, InTouch operates in a highly regulated and security-conscious environment.

The challenge.

In response to growing regulatory scrutiny, InTouch Capital Markets began receiving due diligence questionnaires from clients seeking assurance of  compliance with the EU Digital Operational Resilience Act (DORA). These requests required clear evidence of robust policies and procedures across cyber security, business continuity, and operational resilience.

As a lean consultancy focused on delivering client-facing services, InTouch needed expert support to interpret regulatory requirements, respond effectively to client inquiries, and implement meaningful improvements proactively without disrupting day-to-day operations.

The solution.

Under our Fractional CIO model , Evolve Computers partnered with InTouch Capital Markets to provide strategic IT leadership alongside practical,  hands-on support.

We began by reviewing the DORA regulation and mapping its requirements to InTouch’s existing operations. Working closely with their leadership team, we delivered a structured plan that included:

  • Drafting and refining key policies covering cyber security, incident response, and business continuity.
  • Supporting the completion of client due diligence questionnaires, to ensure  responses were accurate, consistent, and aligned with best practices.
  • Recommending and implementing  new tools to strengthen endpoint protection, data backup, and access control.
  • Establishing  ongoing compliance procedures , including regular reviews and staff awareness initiatives.
  • Assessing third-party  technical service providers to identify risk and evaluate resilience

Our approach was proactive , diligent and tailored to the scale and needs of InTouch’s business, ensuring compliance without unnecessary complexity.

The Result.

InTouch Capital Markets was able to confidently respond to client due diligence requests, demonstrating a clear commitment to cyber  resilience, operational strength and regulatory compliance. The improvements we implemented not only addressed immediate client concerns but also positioned the company for long-term success under the evolving DORA framework.

By leveraging our Fractional CIO expertise , InTouch gained access to senior-level IT and compliance  expertise without the overhead of a full-time hire — enabling them to meet regulatory demands efficiently and effectively.

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